Frequently Asked Questions

Question 1

When did the name change take place?

Answer

Our name change was announced at our Annual Meeting on April 27, 2022. The official change was effective July 20, 2022.

Question 2

Did Fort Lee FCU change ownership?

Answer

No. Our members are still the owners!

Question 3

Did employees, management or Board of Directors change?

Answer

No. You’ll still see the same friendly folks at our branches.

Question 4

Why did you drop “Federal” from your name?

Answer

The use of the word “Federal” can lead people to believe they have to be a member of the military or be a government employee. Homebase Federal Credit Union is our legal name, though we simply go by “Homebase Credit Union.” We’re excited to make our credit union more approachable to anyone within the membership area.

Question 5

Is Homebase Credit Union maintaining its affiliation with the military?

Answer

Yes! We are proud of our history with the military. This change is simply a proactive step towards becoming a stronger financial institution.

Question 6

Is the credit union’s insurance changing?

Answer

No, all deposit accounts will continue to be federally insured by the NCUA.

Question 7

Was the name change expensive?

Answer

Many of the changes occurred over time to manage inventories and credit union resources. This investment in our long-range vision was carefully considered and approved by the Board of Directors.

Question 8

How was the new name selected?

Answer

We spent many months working with a joint team of Board, management, and staff under the guidance of an experienced and respected branding agency who specializes in credit unions.

Question 9

Will the credit union’s mission and values stay the same?

Answer

Absolutely! Our mission and core values are the foundation of our credit union. They are the heart of who we are and will remain the same.

Our mission: to improve the lives of our members and build a stronger community.

Our promise: to serve with HEART.

Honesty
Empowerment
Advisor
Respect
Teamwork

Question 10

Did the credit union’s contact information change?

Answer

All phone numbers and physical addresses remained the same. We have a new website address and new email addresses, but the old addresses will still forward to us.

Question 11

Have employees’ contact information changed?

Answer

Our phone numbers remained the same. We have new email addresses, but all the old addresses will still forward to us.

Question 12

Will branch days of operation and hours change?

Answer

The branches will continue to be open and available to you the same days and times that you expect.

Question 13

Will you be opening or closing any branches?

Answer

We will not be closing any branches. We have plans to build a new branch in the Chester area in the near future.

Question 14

Will this affect my member/account number?

Answer

The name change will have no impact on your membership as an owner of the credit union or any of your accounts. Your member number or account number will remain the same.

Question 15

Do Fort Lee FCU debit and credit cards still work?

Answer

You can still use your current Fort Lee FCU ATM, debit and credit cards. When the time comes for you to receive a new card it will have the new name and logo.

Question 16

Can I still use Fort Lee FCU checks and deposit slips?

Answer

You can continue to use your Fort Lee FCU checks and deposit slips. When you run out of checks or deposit slips, your new ones will have the new name and logo.

Question 17

If I have automatic payments taken from my account or receive direct deposit, will I need to do anything?

Answer

No, everything will stay the same. Our routing and transit number will not change and your account number will not change, therefore, there are no additional steps or changes you need to make.

Question 18

Will fees, loan rates and deposit rates be impacted by the name change?

Answer

Rates and fees will not be affected by the name change. We will continue to monitor our rates and fees like we always have. Rates and fees do fluctuate, but they are adjusted in response to the market conditions.

Question 19

Do I need to change the payee or address where I send my FLFCU loan payments to reflect the new name?

Answer

After July 20, 2022, loan payments mailed to us should be made out to Homebase Credit Union and sent to the same address you’ve been using. For payments made to us electronically, no change is necessary since our routing number and your account number will remain the same as they are now.

Question 20

Do I need to change the Credit Union’s name at my other financial institution/s for automatic payments made to FLFCU?

Answer

After July 20, 2022, you may wish to update our name at your other financial institution(s), but it’s not necessary since our routing number and your account number are not changing, and these numbers determine where your payment is directed.

Question 21

What will the new website address be? When will it change?

Answer

Our new web address is Homebasecu.org. The new site launched in July 2022. For a time, the fortleecu.org address will redirect to our new site.

Question 22

Will Online Banking change, and will I need to download a new mobile app?

Answer

Our website, Online Banking, and our mobile app were updated to reflect the new brand but maintain functionality. Make sure you have the latest updated version of our mobile app.

Question 23

Will I need to save a new Favorite/Bookmark shortcut to the website?

Answer

Yes. In July 2022, we changed the website address to reflect our new name. In the short term we’ll have automatic redirects from our current web page addresses, but you should update your bookmarks with the new website addresses.